Fiverr Customer Support - Re: 13190157

• PayPal email address that was last used on the account.

fiverr account phone number : 7752771074 

security question : Crem
please access to login my account or remove my phone number.

Hi there,

Thanks for reaching out to customer support about your security question.

As you may know, the security question is the backup procedure to verify your account.

This is very sensitive information, therefore we ask that you reply with the relevant information.

1. The full phone number associated with your Fiverr account.
2. The answer you remember to the security question. (If you are not sure, please provide a few possible answers that you can think of.)

Once provided, we will be able to check the details on your account and assist you further.

For more information about our Phone Verification process, please review this article.

Awaiting your reply!

Thank you for contacting Fiverr support. We will get back to you as soon as possible. In the meantime, here are the details of your request.

BOT: Hi 👋, I'm Vivi, your virtual assistant, and I’ll do my best to assist you with your account on Fiverr.
BOT: You’re currently in our help center, which is outside of your Fiverr account.
BOT: I may need to send some of the info from this chat through our trusted 3rd party providers in order to help.
BOT: sign_in message
BOT: presence message
BOT: If I can’t help, no worries! You can always reach our Customer Support team at the end of the conversation or by asking for support at any point, and they'll be happy to assist you via email shortly.
BOT: Feel free to look up a topic 🔍 or pick from the choices below 👇

USER: Manage my account

BOT: Take a look at these choices 👇

USER: My account verification

BOT: How can I help you with your account verification? ✅

USER: Phone verification

BOT: To set up or change your phone number, log into Fiverr on your computer (not a mobile device). 💻
BOT: Click on your profile photo > Settings > Security > Phone verification.
BOT: To set up your phone number, simply click 'Verify Now' or 'Edit' if you want to change your existing number. After that, just finish the verification process.
BOT: Are you having issues with receiving the OTP?
BOT: ➡️ Try using the call option instead of SMS 📞

➡️ Try a different phone number 📱

➡️ Wait 30-60 minutes between attempts ⏳
BOT: https://www.fiverr.com/users/jeremy_cremin48/edit/security
BOT: https://help.fiverr.com/hc/en-us/articles/360010140357-Verifying-your-account-using-your-phone

USER: I'm unable to verify my phone number

BOT: If you're not receiving the SMS code 📲:
BOT: 1️⃣ Make sure your phone has the latest software updates and check if any apps are blocking or filtering SMS messages.
BOT: 2️⃣ Check that 'Do Not Disturb' is off, and try restarting your device to reconnect to the network.
BOT: 3️⃣ Give the verification another try and see if it works.
BOT: 4️⃣ You might want to use your SIM card in another phone or try a different SIM card in yours.
BOT: 5️⃣ This might happen if there's an old freelancer account associated with this phone number. Consider logging into that account and deactivating it.
BOT: https://www.fiverr.com/users/jeremy_cremin48/edit/security
BOT: https://help.fiverr.com/hc/en-us/articles/360010140357-Verifying-your-account-using-your-phone

USER: Submit a Customer Support ticket 📤

BOT: Share your details in one message below, and I’ll send your request straight to our Customer Support team. They will review it and do their best to assist you via email soon.

USER: I hope you're doing well. I am experiencing an issue with my account. My password has been reset, and at the same time, I have lost access to the phone number that is linked to my Fiverr account. Unfortunately, I am unable to receive the 2FA code for logging in or performing any transactions.
Since I no longer have access to my old phone number, I would like to request the removal of that phone number from my account so that I can update it with a new one. This is important for me to regain full access to my account and continue with my activities.
Could you please assist me with the process of updating my phone number or removing the old one from my account?
I would greatly appreciate your prompt assistance in resolving this issue.
Thank you for your time and support.
https://prnt.sc/vAVXZkGLlwKC

user name: jeremy_cremin
"mail : dmnvodkmnvd54d13@outlook.ph
"
fiverr account phone number : 7752771074
childhood nick name : Crem
last four digits phone numbar: 1074
security question : Crem
please access to login my account or remove my phone numbar.

SUMMARY: Customer is unable to verify their account due to losing access to their linked phone number and requests its removal to update with a new number.

_________________
Customer's inquiry:

I hope you're doing well. I am experiencing an issue with my account. My password has been reset, and at the same time, I have lost access to the phone number that is linked to my Fiverr account. Unfortunately, I am unable to receive the 2FA code for logging in or performing any transactions.
Since I no longer have access to my old phone number, I would like to request the removal of that phone number from my account so that I can update it with a new one. This is important for me to regain full access to my account and continue with my activities.
Could you please assist me with the process of updating my phone number or removing the old one from my account?
I would greatly appreciate your prompt assistance in resolving this issue.
Thank you for your time and support.
https://prnt.sc/vAVXZkGLlwKC

user name: jeremy_cremin
"mail : dmnvodkmnvd54d13@outlook.ph
"
fiverr account phone number : 7752771074
childhood nick name : Crem
last four digits phone numbar: 1074
security question : Crem
please access to login my account or remove my phone numbar.