Your recent ban review request

Hi 5dr.verissimo21r,

Thanks for contacting us to appeal your ban for the account with the login ipq38dl@cloudscredit.com and the character name tzmz.

In your appeal you've indicated that you're not sure why you've been banned. I can confirm that your offence was actually related to macroing.

Many third party software websites and applications contain keyloggers, trojans and viruses which can put your personal details at risk. Macroing also detracts from the intended experience of RuneScape by also offering an unfair advantage to those that use them. Learn more.

After a comprehensive review of this account there is sufficient evidence to suggest the offence was applied correctly. Our specialist team have reviewed the account and found no evidence of hijacking. If you are worried about your account security, please check out our security advice on the support centre.

We'll be unable to review future appeals for this account and repeated attempts to appeal this ban may not receive a response.

Please understand that our decision is final and that we haven't reached this conclusion lightly. It's important to remember that as described in our terms and conditions, the account creator is responsible for the account's behaviour, so highly encourage you to read the Rules of RuneScape before starting a new adventure to avoid a similar situation in future.

*Please note: This message has been sent from an email address that does not accept incoming mail. If you need further help, check out our online support centre.*