Dear American,
Your request was received and and ticket # 488203 has been created. Due to the Coronavirus our response times are significantly slower than they are normally. We apologize for the inconvenience and appreciate your understanding in this matter. We are working through our emails as quickly as possible in the order they were received and hope to have your issue resolved promptly. Please note that multiple contacts will not expedite your response but we are committed to responding as quickly as we can.
If you would like to check the status of your ticket, please setup an account with Freshdesk and use the link below to find your ticket. If you have questions regarding status updates etc., please be patient as such requests further slow down the process of getting you a final answer on the approval status of your account. Right now we are averaging a 7 day first response window with additional follow up responses taking 1 day. We hope to be back to our 1-3 business day timeframe soon.
If you have not created a freshdesk account yet, please click on the link below and it will prompt you to create a username and password. That username and password will be used to view any of your tickets with ProPay in the future.
https://cayan.freshdesk.com/support/tickets/488203