[ref:30292054:ref] : Reply from Chipotle
To ensure we receive your response, please do not modify the subject line.
Freddie,
Thank you for reaching out to Chipotle Customer Care. Below are the links where you can get the 5 free entrees.
"https://mp.sparkfly.com/barcode/9W3K8WX?type=qr
https://mp.sparkfly.com/barcode/T6X9XQT?type=qr"
https://mp.sparkfly.com/barcode/JEPD743?type=qr"
"https://mp.sparkfly.com/barcode/66AEGEC?type=qr"
"https://mp.sparkfly.com/barcode/Q3F47F3?type=qr"
Please let me know if you have questions.
Sincerely,
April
Coordinator, Customer Care
Chipotle Mexican Grill
Here is the information for your Rewards:
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: Q3F47F3
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: 66AEGEC
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: JEPD743
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: T6X9XQT
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: 9W3K8WX
Case Comment: N/A, 05 Jun. 2025 , 09:18am
Hey there! I'm Pepper, your automated assistant chatbot. People usually ask me questions about Chipotle or share their experience.
Chats may be monitored and recorded in compliance with our [Privacy Policy](https://www.chipotle.com/about-us/privacy-policy#CONTACT_US).
[Sent]
Freddie Johnson , 05 Jun. 2025 , 09:18am
Continue
Pepper, 05 Jun. 2025 , 09:19am
Before we begin, please know that chats may be monitored, recorded, used, and disclosed by Chipotle, the vendor powering this chatbot, and other third parties as described in our [Privacy Policy](https://www.chipotle.com/about-us/privacy-policy#CONTACT_US).
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
I Agree, Start
Pepper, 05 Jun. 2025 , 09:19am
What brings you here today? Select from the pills below or write up a quick summary.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Order issues
Pepper, 05 Jun. 2025 , 09:19am
Got it. Let me take a look.
[Read]
Pepper, 05 Jun. 2025 , 09:19am
How did you place your order?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Chipotle restaurant
Pepper, 05 Jun. 2025 , 09:19am
If you can provide a bit more information, one of our team members will be happy to assist you.
Do have your receipt handy?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Yes, I do
Pepper, 05 Jun. 2025 , 09:19am
[Rich Content]
[Read]
Pepper, 05 Jun. 2025 , 09:20am
Transferring to a live agent...
[Read]
Pepper, 05 Jun. 2025 , 09:20am
Alright, a team member will be with you soon.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:20am
Hi
Info [Automated], 05 Jun. 2025 , 09:20am
You are being transfered to another agent
[Read]
Info [Automated], 05 Jun. 2025 , 09:20am
You are now connected to April.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:20am
Hi
April, 05 Jun. 2025 , 09:21am
Hi Freddie, Thank you for reaching out to Chipotle Customer Care, my name is April. We're always looking to make things right. Please allow me 3-5 minutes to check everything here on my end. Thank you.
[Read]
April, 05 Jun. 2025 , 09:25am
Hi, Freddie. Please let me know how can I help.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:25am
I was looking for compensation for my 5 bowls I was unable to consume due to expired produce
April, 05 Jun. 2025 , 09:27am
I am so sorry to hear about that. Can you let me know which was expired? also, do you have a receipt with you?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:27am
All 5 bowls
Freddie Johnson , 05 Jun. 2025 , 09:27am
[Image]
April, 05 Jun. 2025 , 09:28am
May I know what ingredient was expired?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:28am
The beans and the lettuce smelt funky
April, 05 Jun. 2025 , 09:30am
Thanks for letting me know. Allow me a few minutes to check.
[Read]
April, 05 Jun. 2025 , 09:34am
Your patience is appreciated. I will be with you shortly.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:40am
You here
April, 05 Jun. 2025 , 09:41am
Still here! Still checking on this. I appreciate your patience.
[Read]
April, 05 Jun. 2025 , 09:44am
Hi Freddie. Thanks for waiting! I am still checking this for you. Can I send you an email to dsdsadas@glitteringmediaswari.io for follow up?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:44am
I dont really have time its kinda urgent was hoping for coupons to resolve this matter
April, 05 Jun. 2025 , 09:49am
I understand. No problem! Allow me a few minutes to process a free entree for you.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:49am
It should be 5 of them I ordered 5 bowls and all of them had to be thrown away
April, 05 Jun. 2025 , 09:54am
To invite you back for a better experience, Ive added five free entrée offer to this email for you to use within the next 30 days. You can use it on any online order, or you can scan the code to redeem in-store. Let me know if theres anything else I can do for you! Have a great day. :)
[Read]
Survey started 05 Jun. 2025
Survey Bot, 05 Jun. 2025 , 09:54am
How satisfied are you with the service you received from the agent today?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
1?
Survey Bot, 05 Jun. 2025 , 09:54am
Did we resolve your issue and answer your questions today?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
No
Survey Bot, 05 Jun. 2025 , 09:54am
What was the main reason for the score you chose?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
She closed before I can chat back
Survey Bot, 05 Jun. 2025 , 09:54am
Thank you for your time.
[Read]
Survey completed 05 Jun. 2025
Freddie,
Thank you for reaching out to Chipotle Customer Care. Below are the links where you can get the 5 free entrees.
"https://mp.sparkfly.com/barcode/9W3K8WX?type=qr
https://mp.sparkfly.com/barcode/T6X9XQT?type=qr"
https://mp.sparkfly.com/barcode/JEPD743?type=qr"
"https://mp.sparkfly.com/barcode/66AEGEC?type=qr"
"https://mp.sparkfly.com/barcode/Q3F47F3?type=qr"
Please let me know if you have questions.
Sincerely,
April
Coordinator, Customer Care
Chipotle Mexican Grill
Here is the information for your Rewards:
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: Q3F47F3
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: 66AEGEC
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: JEPD743
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: T6X9XQT
Free Entree
Expires: 07/04/2025
One Free Burrito, Burrito Bowl, Salad, or Order of Tacos
Reward Code: 9W3K8WX
Case Comment: N/A, 05 Jun. 2025 , 09:18am
Hey there! I'm Pepper, your automated assistant chatbot. People usually ask me questions about Chipotle or share their experience.
Chats may be monitored and recorded in compliance with our [Privacy Policy](https://www.chipotle.com/about-us/privacy-policy#CONTACT_US).
[Sent]
Freddie Johnson , 05 Jun. 2025 , 09:18am
Continue
Pepper, 05 Jun. 2025 , 09:19am
Before we begin, please know that chats may be monitored, recorded, used, and disclosed by Chipotle, the vendor powering this chatbot, and other third parties as described in our [Privacy Policy](https://www.chipotle.com/about-us/privacy-policy#CONTACT_US).
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
I Agree, Start
Pepper, 05 Jun. 2025 , 09:19am
What brings you here today? Select from the pills below or write up a quick summary.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Order issues
Pepper, 05 Jun. 2025 , 09:19am
Got it. Let me take a look.
[Read]
Pepper, 05 Jun. 2025 , 09:19am
How did you place your order?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Chipotle restaurant
Pepper, 05 Jun. 2025 , 09:19am
If you can provide a bit more information, one of our team members will be happy to assist you.
Do have your receipt handy?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:19am
Yes, I do
Pepper, 05 Jun. 2025 , 09:19am
[Rich Content]
[Read]
Pepper, 05 Jun. 2025 , 09:20am
Transferring to a live agent...
[Read]
Pepper, 05 Jun. 2025 , 09:20am
Alright, a team member will be with you soon.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:20am
Hi
Info [Automated], 05 Jun. 2025 , 09:20am
You are being transfered to another agent
[Read]
Info [Automated], 05 Jun. 2025 , 09:20am
You are now connected to April.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:20am
Hi
April, 05 Jun. 2025 , 09:21am
Hi Freddie, Thank you for reaching out to Chipotle Customer Care, my name is April. We're always looking to make things right. Please allow me 3-5 minutes to check everything here on my end. Thank you.
[Read]
April, 05 Jun. 2025 , 09:25am
Hi, Freddie. Please let me know how can I help.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:25am
I was looking for compensation for my 5 bowls I was unable to consume due to expired produce
April, 05 Jun. 2025 , 09:27am
I am so sorry to hear about that. Can you let me know which was expired? also, do you have a receipt with you?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:27am
All 5 bowls
Freddie Johnson , 05 Jun. 2025 , 09:27am
[Image]
April, 05 Jun. 2025 , 09:28am
May I know what ingredient was expired?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:28am
The beans and the lettuce smelt funky
April, 05 Jun. 2025 , 09:30am
Thanks for letting me know. Allow me a few minutes to check.
[Read]
April, 05 Jun. 2025 , 09:34am
Your patience is appreciated. I will be with you shortly.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:40am
You here
April, 05 Jun. 2025 , 09:41am
Still here! Still checking on this. I appreciate your patience.
[Read]
April, 05 Jun. 2025 , 09:44am
Hi Freddie. Thanks for waiting! I am still checking this for you. Can I send you an email to dsdsadas@glitteringmediaswari.io for follow up?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:44am
I dont really have time its kinda urgent was hoping for coupons to resolve this matter
April, 05 Jun. 2025 , 09:49am
I understand. No problem! Allow me a few minutes to process a free entree for you.
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:49am
It should be 5 of them I ordered 5 bowls and all of them had to be thrown away
April, 05 Jun. 2025 , 09:54am
To invite you back for a better experience, Ive added five free entrée offer to this email for you to use within the next 30 days. You can use it on any online order, or you can scan the code to redeem in-store. Let me know if theres anything else I can do for you! Have a great day. :)
[Read]
Survey started 05 Jun. 2025
Survey Bot, 05 Jun. 2025 , 09:54am
How satisfied are you with the service you received from the agent today?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
1?
Survey Bot, 05 Jun. 2025 , 09:54am
Did we resolve your issue and answer your questions today?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
No
Survey Bot, 05 Jun. 2025 , 09:54am
What was the main reason for the score you chose?
[Read]
Freddie Johnson , 05 Jun. 2025 , 09:54am
She closed before I can chat back
Survey Bot, 05 Jun. 2025 , 09:54am
Thank you for your time.
[Read]
Survey completed 05 Jun. 2025
Case thread ID : [500Pa00000bAvCcIAK.003Pa00000gCmDZIA0] 005Pa000008vxtBIAQ