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A customer opened a chargeback for order #1002.
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The customer told their bank that they did not receive a refund for a cancelled or returned order.
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The bank has returned £69.19 to the customer and charged you a £10.00 fee for this chargeback.
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Chargebacks are frustrating experiences. We will do everything we can to help you get your money back
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We have collected evidence that will be automatically sent to the customer's bank on August 8, 2025 at 12:00 am. You can submit any evidence up until that date.
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There are 3 ways to resolve a chargeback:
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Add additional evidence that might help your case and review what we collected for you before it’s submitted to the customer’s bank
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Contact the customer to resolve the issue with them directly.
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If you agree that this chargeback is justified, accept the chargeback and fees
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Chargeback summary for order #1002
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Customer
Abdelhadi El Houni
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Reason
Credit not processed
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Chargeback amount
£69.19 GBP
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Chargeback fee
£10.00 GBP
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151 O'Connor Street, Ground floor, Ottawa ON, K2P 2L8
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