Re: David: Technical Glitch In Your Shopify Store

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Create: 2025-09-28
Update: 2025-09-28
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Dear Merchant,

We are following up on our previous communication regarding several critical backend issues that remain unresolved on your store. These issues pose risks to both your operational performance and the trust of your customers.

As a reminder, the following areas require your immediate attention:

  • SSL Configuration: Enhanced access to Store SSL settings is essential to ensure all customer data is securely encrypted during transactions.

  • Bot Activity Detection: Unchecked autonomous bot traffic can negatively impact your site's performance, distort analytics, and reduce overall site reliability.

  • Robots.txt File Configuration: Incorrect directives may lead to search engines indexing sensitive or off-limits pages, damaging your store's visibility and reputation.

Why This Matters:
Delays in resolving these issues can result in compromised data, reduced search engine presence, and a decline in customer confidence — all of which can significantly impact your store’s performance and revenue.

To proceed with resolving these matters, please reply to this message with the word SECURE, and a specialist will assist you promptly.

Best regards,
Shopify Support Team