Re: [#3584157] SmartBuyGlasses - Cancellation - NL0548999022G

Create: 2020-06-01
Update: 2020-06-01
Score: 0
Safe: Yes

Dear Marloes,

Thank you for contacting us. This is Sachiko and I am glad to be of assistance today.

I sincerely apologize that we were unable to fulfill your order, and understand the inconvenience that this may have caused. Your feedback is an invaluable tool, as we continue to improve our business.

As you have requested, I have canceled your order and sent the refund request to our accounting department. We will refund the transaction within 24 hours, however, please note that depending on your payment provider and the method of payment, most funds will reach your bank within 3-5 working days and in very rare cases up to 7 working days. Your bank will credit your account according to its policies.

I hope that you will consider purchasing from us in the future and give us the opportunity to show the improvements we have made. Please accept our offer of this 5% discount code on your future purchase: VE0620

Should you need any further information, please do not hesitate to contact me.

Best Regards,

Sachiko
Customer Service
SmartBuyGlasses NL
On Mon, 1 Jun at 12:36 AM , Yvettezaman <muz7259@boranora.com> wrote:
Dear Jerrico,

I recently had contact with you about my order. I ordered a pair of Dita glasses that I was planning to give as a gift but It has been almost 2 weeks now. You've mentioned a refund and I would gladly make use of that service. I've made a PayPal account where I would like to receive the full amount.

The PayPal account:

muz7259@boranora.com

Yours Sincerely,

Yvette Zaman
3584157:111658