|
Hi there, We're checking if you've had a chance to review the latest update on ticket number TS2089305? Support Agent provided an update 6 days ago but we haven't heard back from you. If you'd like to provide an update, or require more time to work through our latest comment, simply reply to this email or go to TS2089305 and let us know. If we don't hear back from you, this case will be placed into a resolved status in 24 hours. Thanks! Zoom
2025-10-25 19:23:08 PDT - Micah Florentino Additional comments Hi Cong anh, 1080p has been enabled on the account. Please ensure to enable it under account settings as well. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 Kindly confirm if ticket can be closed off. Regards, Micah Zoom Technical Support | EMEA For case escalation, please contact: january.ocampo@zoom.us (6PM to 3AM EST, Sun-Thu) Tip: For a smoother Zoom Support experience, please add your phone number to your profile at zoom.com/profile. How to add a number to your Zoom profile
2025-10-25 03:54:34 PDT - Micah Florentino Additional comments Hi Cong anh, Thank you for contacting Zoom technical Support! My name is Micah, one of the technical support here in Zoom. Apologies for the inconvenience you are experiencing now. The request has been raised to the relevant team. Updates will be shared once received. Regards, Micah Zoom Technical Support | EMEA For case escalation, please contact: january.ocampo@zoom.us (6PM to 3AM EST, Sun-Thu) Tip: For a smoother Zoom Support experience, please add your phone number to your profile at zoom.com/profile. How to add a number to your Zoom profile
2025-10-25 03:41:58 PDT - System Additional comments Chat Ended: Sat, 25 Oct 2025 10:40:17 GMT
[2025-10-25 10:31:30]bot:Hi, I'm Zoom's Virtual Agent 🤖
[2025-10-25 10:31:31]bot:How can I assist you today?
[2025-10-25 10:31:36]Cong anh:chat with agent
[2025-10-25 10:31:42]bot:I see you want to reach our team.
[2025-10-25 10:31:42]bot:First, I need to check your account to connect you to the right channel.
[2025-10-25 10:31:42]bot:Which team would you like to contact?
[2025-10-25 10:31:46]Cong anh:Support
[2025-10-25 10:31:52]bot:Please select a topic below that best describes your issue:
[2025-10-25 10:32:04]Cong anh:Meetings
[2025-10-25 10:32:05]bot:Select a topic below that best describes your issue:
[2025-10-25 10:32:07]Cong anh:Settings & Configuration
[2025-10-25 10:32:07]bot:Please wait while we transfer you to the next available agent.
[2025-10-25 10:32:12]System Message:Rushiel joined
[2025-10-25 10:32:18]Rushiel:Hi! Thank you for contacting Zoom Support. This is Rushiel, may I know your name so that I can address you properly?
[2025-10-25 10:32:32]Cong anh:please enable hd1080p
[2025-10-25 10:33:43]Rushiel:I see you would like to enable the full HD for your meetings. Let me help you check this out.
[2025-10-25 10:35:39]Rushiel:Upon checking, you are now upgraded into Business plan and is eligible for full HD. I will be raising this into a web case so we can request this to our operation team to enable the feature on your account.
[2025-10-25 10:35:49]Cong anh:ok
[2025-10-25 10:35:53]Rushiel:We will get back to you on your email to update you on this, Cong.
[2025-10-25 10:36:19]Rushiel:After this feature has been enabled on your account, enable as well on your settingsEnabling HD video for Zoom Meetingshttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166
[2025-10-25 10:36:29]Rushiel:Is there anything else that I can assist you with?
[2025-10-25 10:38:58]Rushiel:Just checking are you still with me?
[2025-10-25 10:40:10]Rushiel:As it seems like you’re no longer responding, this chat will automatically end. I do apologize that I can't stay here any longer. We will follow up on your email regarding this. If you still need any assistance, feel free to request a new session or submit a new support ticket at https://support.zoom.us. All of us from Zoom Support are here to help. Thank you for choosing Zoom!
[2025-10-25 10:40:13]System Message:This engagement has been ended by Rushiel
Need Help?Visit support.zoom.com for troubleshooting, guides, and technical resources.Join our community at community.zoom.com to ask questions and network with other Zoom users.Enhance your skills through free courses at learning.zoom.us/learn. For immediate assistance, Contact Zoom Support.To escalate an existing support issue, please follow our escalation process.
Zoom Tip!For faster service, add your phone number to your profile. By adding a phone number to your user profile this will simplify your future Zoom Technical Support and Billing Support experience. Staying connected during future Zoom Support engagements is easier PLUS no more authenticating with Meeting ID or Host Key required.
|
