We love to hear from our customers, but please don't reply to this email directly; replies to this email address cannot be answered. Visit directv.com/contact for support. Payment Mailing Address If you choose to mail in your payment, include your account number and send to the following address: DIRECTV, LLC, Payment Center, PO Box 5007, Carol Stream, IL 60197-5007. Our Agreement You received your DIRECTV Customer Agreement with your order confirmation. Updates may be mailed periodically. Your Customer Agreement describes the terms and conditions upon which you accept our service. Please consult your Customer Agreement, which is also available at directv.com/agreement, for complete information about billing and payment on your account. WE MAY AUTOMATICALLY CHARGE YOUR CREDIT CARD ON FILE FOR ANY BILL AMOUNT LEFT UNPAID, PLUS ANY CANCELLATION FEES POSTED TO YOUR ACCOUNT, AND ANY APPLICABLE CANCELLATION AND EQUIPMENT NON-RETURN FEES IF YOU CANCEL YOUR DIRECTV SERVICE. IF WE ARE UNABLE TO RECOVER THE FULL BALANCE, WE WILL ATTEMPT TO RECOVER A PORTION OF THE MONIES DUE. YOU ARE STILL RESPONSIBLE FOR ANY UNPAID BALANCE.
Questions About Your Bill Please call or write within 60 days of receiving your bill to avoid administrative late fees and possible disconnection of your service. We will make every effort to resolve claims informally and will not report your account as delinquent while your claim or dispute is under investigation. Any claims not so resolved may be resolved only through binding arbitration, as provided in the Customer Agreement. We reserve the right to process checks electronically and we may issue a draft against your account for the amount of the check if we cannot collect the funds at first presentment. DIRECTV closed-captioning issues only For closed-captioning issues only, you may contact us immediately at ClosedCaptioning@directv.com or 1.800.347.3288, or in writing at DIRECTV Closed Captioning, ATTN: Mr. Peterson, Assoc. Dir., 4900 Technology Court, Missoula, MT 59808. Please do not send payments or any other correspondence to this address. © 2024 DIRECTV. DIRECTV and all other DIRECTV marks contained herein are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners. |