Your chat transcript with 1595464947934 (23 Jul 2020, 12:42 AM GMT)

From: noreply@zopim.com
Domain: IP info zopim.com
MX-server: IP info mtaout-62091-ewr.dynect.net
Size: 14066 Bytes
Create: 2020-07-23
Update: 2020-07-23
Score: 0
Safe: Yes

Outbound domains: www.zopim.com |
Chat started on 23 Jul 2020, 12:42 AM (GMT+0)
(12:42:32) *** Dammy #389270673 joined the chat ***
(12:42:32) Dammy #389270673: Hi
(12:42:35) *** Edwin Jr joined the chat ***
(12:42:49) Edwin Jr: Hi Dammy How can I help?
(12:42:55) Dammy #389270673: I’d like to complain that my drink burst and when went all over my food
(12:42:59) Dammy #389270673: I can’t eat it now
(12:43:18) Dammy #389270673: I’ve had to throw it away because it smelt off because of the frink
(12:43:19) Edwin Jr: I'm sorry to hear that.
(12:45:24) Dammy #389270673: Hello ?
(12:45:39) Edwin Jr: Hi Dammy I am with you.
(12:45:53) Edwin Jr: I apologise for any inconvenience this has caused you.
(12:45:54) Dammy #389270673: Oh ok
(12:48:36) Dammy #389270673: I’d like a refund for my damaged order
(12:49:07) Edwin Jr: We often carry out routine reviews of refund requests. In this instance, your refund request has been passed onto our Customer Accounts team to review and process. They will come back to you within 24-48 hours to confirm your refund. I am sorry that I am unable to resolve this matter for you right now, but please keep an eye out for their email which you should receive within 48 hours.
(12:49:38) Dammy #389270673: Ok
(12:49:50) Edwin Jr: Thanks for getting in touch with us today. I'll be closing this chat in a few minutes so please let me know if you need anything else.
(12:50:28) *** Edwin Jr left the chat ***
(12:50:32) Dammy #389270673: It’s just quite sad that my order has been damaged but I’d have to wait 24-48 hrs for a repsonse
(12:50:36) *** John joined the chat ***
(12:50:55) John: I can see that you got disconnected from my colleague, apologies for that. Please give me a minute or two so I can review your conversation.
(12:51:41) John: I see that my colleague has already submitted a request for you to be refunded. Kindly wait for it to be approved.
(12:51:52) John: Thank you for your patience.
(12:51:54) John: Thank you for getting in touch with us today. Goodbye!
(12:52:02) Dammy #389270673: Ok
(12:52:08) *** John left the chat ***
(12:52:09) Dammy #389270673: Thank you
(12:52:28) *** Sheryl joined the chat ***
(12:52:34) Sheryl: I can see that you got disconnected from my colleague, apologies for that. Please give me a minute or two so I can review your conversation.
(12:53:26) Sheryl: I've reviewed your conversation with my colleague and it seems that your issue has been resolved. If this isn't correct and you still need help, please let me know.
(12:53:55) *** Sheryl left the chat ***
(12:54:22) *** Dammy #389270673 left the chat ***

NAME Dammy #389270673
EMAIL weverton.sa@959luoli.xyz
PHONE +44 7396 060545
LOCATION Beckton, Newham, United Kingdom
URL Deliveroo://1595464947934
DEPARTMENT UK
SERVED BY Sheryl, Edwin Jr, John

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