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Dear Dirk,
Today we have some disappointing and frustrating news for INDO Objektmöbel GmbH:
Text2Give will be discontinued in Canada on May 10th, 2022.
This change is impacting all Planning Center Giving customers in Canada that use our short code 84321. We’ve tried everything in our power to prevent this from happening, but we’re now out of options. Our short code is being decommissioned in Canada. On May 10th, our system will lose the ability to route messages to/from 84321.
Between now and May 10th:
Text2Give will function normally for existing donors who already use it. There are two immediate changes:
- The system will not allow new donors to set up Text2Give. Incoming texts to 84321 will receive a reply letting the sender know that this system is being retired on May 10th.
- For existing Text2Give donors, the usual “Thanks! You gave $_ …” message will be followed by an additional message that says: “NOTICE: Text2Give will be shut down on May 10th. For future donations, please use https://indo.churchcenter.com/giving". If the donor already has the Church Center mobile app on iOS or Android installed, this link will automatically open the Church Center app. Without the app installed, they’ll be brought to the online donation form.
Our goal is to provide clarity to your donors and give them an alternative way to give as quickly and clearly as possible.
On May 10th:
Planning Center will lose its ability to respond to incoming SMS messages at 84321 completely in Canada. At this time, the feature will be considered shut down.
Why is this happening?
SMS text messaging is regulated by telecom providers in Canada. Short codes like 84321 are approved for use by the Short Code Council (“SCC”). The SCC will occasionally issue new restrictions. Systems like Text2Give that send automated messages from short codes are being increasingly regulated. Recently, Rogers has determined that our use case no longer meets their requirements despite our strong conviction that it does.
84321 is scheduled to be deprovisioned on May 10th. This is irrevocable and we have no appeal process for this decision. We’re convinced we’ve exhausted all our options.
Our team is dismayed by this decision and we know many of our customers in Canada will be too. As always, our support staff is here to answer your questions. We’ll provide more context and additional updates here.
Sincerely,
Planning Center and the Giving Team
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