Re: [#3565698] SmartBuyGlasses - Status - NL0548999022G

Create: 2020-05-23
Update: 2020-05-24
Score: 0
Safe: Yes

Hi Yvette,

Thank you for your email. This is Jerrico and I'm pleased to assist you. Firstly, I apologize for only speaking English. We are able to provide fast customer service in English using Google Translate. In case you prefer assistance in your native language, please let us know and your dedicated support agent will get in touch with you as soon as possible. 

We are currently receiving a large volume of emails and chats due to peak season and we are sorry for not being able to get back to you right away. Upon checking, we successfully received your order; however the payment needs to be verified. To complete the processing of your order, we would like to present two options to you:

1. Emailing us a picture of your passport, or driver’s license, or ID card for verification.

2. We can refund your initial payment and send your payment request via PayPal to repay for the item. If preferred, it is not a problem to wait for the initial payment to reach your bank account before you repay through PayPal.

As we do not want to delay the order process any further, please get back to us at your earliest convenience and confirm your preference.

Hopende u hiermee voldoende geinformeerd te hebben. Indien u nog vragen heeft, aarzel dan niet om contact met ons op te nemen.

Met vriendelijke groet,

Jerrico
Klantenservice
SmartBuyGlasses NL
On Fri, 22 May at 7:30 AM , Yvettezaman <porchmouse@icnwte.com> wrote:
Beste meneer/mevrouw,

Ik heb een aantal dagen geleden een bestelling geplaats maar tot op het heden moet die nog geverifieerd worden. Kunt u mij uitleggen wat het probleem is?

Met vriendelijke groet,
Yvette Zaman
3565698:111658