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Re: Enabling 1080p HD

From: customercare@zoom.us
Domain: IP info zoom.us
MX-server: IP info outbound38.service-now.com
Size: 8096 Bytes
Create: 2025-10-25
Update: 2025-10-25
Score: 0
Safe: Yes

Outbound domains: zoom.us | support.zoom.com |

 

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Your request (TS2089305) has been updated. Reply to this email or follow the link above.

2025-10-25 03:54:34 PDT - Micah Florentino Additional comments

Hi Cong anh,

Thank you for contacting Zoom technical Support!  My name is Micah, one of the technical support here in Zoom.

Apologies for the inconvenience you are experiencing now. 

The request has been raised to the relevant team.

Updates will be shared once received.

 

Regards,

 

Micah

Zoom Technical Support  | EMEA

 

 For case escalation, please contact: january.ocampo@zoom.us (6PM to 3AM EST, Sun-Thu)

 Tip: For a smoother Zoom Support experience, please add your phone number to your profile at zoom.com/profile.

How to add a number to your Zoom profile

2025-10-25 03:41:58 PDT - System Additional comments
Chat Ended: Sat, 25 Oct 2025 10:40:17 GMT
[2025-10-25 10:31:30]bot:Hi, I'm Zoom's Virtual Agent 🤖
[2025-10-25 10:31:31]bot:How can I assist you today?
[2025-10-25 10:31:36]Cong anh:chat with agent
[2025-10-25 10:31:42]bot:I see you want to reach our team.
[2025-10-25 10:31:42]bot:First, I need to check your account to connect you to the right channel.
[2025-10-25 10:31:42]bot:Which team would you like to contact?
[2025-10-25 10:31:46]Cong anh:Support
[2025-10-25 10:31:52]bot:Please select a topic below that best describes your issue:
[2025-10-25 10:32:04]Cong anh:Meetings
[2025-10-25 10:32:05]bot:Select a topic below that best describes your issue:
[2025-10-25 10:32:07]Cong anh:Settings & Configuration
[2025-10-25 10:32:07]bot:Please wait while we transfer you to the next available agent.
[2025-10-25 10:32:12]System Message:Rushiel joined
[2025-10-25 10:32:18]Rushiel:Hi! Thank you for contacting Zoom Support. This is Rushiel, may I know your name so that I can address you properly?
[2025-10-25 10:32:32]Cong anh:please enable hd1080p
[2025-10-25 10:33:43]Rushiel:I see you would like to enable the full HD for your meetings. Let me help you check this out.
[2025-10-25 10:35:39]Rushiel:Upon checking, you are now upgraded into Business plan and is eligible for full HD. I will be raising this into a web case so we can request this to our operation team to enable the feature on your account.
[2025-10-25 10:35:49]Cong anh:ok
[2025-10-25 10:35:53]Rushiel:We will get back to you on your email to update you on this, Cong.
[2025-10-25 10:36:19]Rushiel:After this feature has been enabled on your account, enable as well on your settingsEnabling HD video for Zoom Meetingshttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166
[2025-10-25 10:36:29]Rushiel:Is there anything else that I can assist you with?
[2025-10-25 10:38:58]Rushiel:Just checking are you still with me?
[2025-10-25 10:40:10]Rushiel:As it seems like you’re no longer responding, this chat will automatically end. I do apologize that I can't stay here any longer. We will follow up on your email regarding this. If you still need any assistance, feel free to request a new session or submit a new support ticket at https://support.zoom.us. All of us from Zoom Support are here to help. Thank you for choosing Zoom!
[2025-10-25 10:40:13]System Message:This engagement has been ended by Rushiel

 



 
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