Please note:
If you are collecting from a Service Point in person, you must bring a current government-issued photo ID; for example, a driving license or passport.
If someone is collecting on your behalf from a Service Point, then that person must bring the following two forms of identification:- A letter from you, the Receiver of the parcel, authorizing the person to collect on your behalf and containing the following information: (a) the name of the person collecting; (b) the DHL Waybill No. for the shipment; (c) your full address; (d) your signature;
- A government-issued photo ID; for example, a driving license or passport.
For collection from a Locker, only the PIN code you receive is required to collect your shipment. A photo ID is not necessary.