RE:[CASE 172561593200019] Chat: sms problem
This is Shubham from AWS Billing and Accounts support.
I understand you were facing issues while verifying your phone number. Allow me to share few information regarding the same.
Your phone number is verified, however, our internal service team has put your account on hold for verification purposes.
Please do not worry. As these type of requests are handled by one of our program support teams. I’ve forwarded your case directly to them. A member of this team will contact you soon.
Kindly note that our program support team only uses email. Don’t open a chat or call about this case because that will redirect the case to the Billing department. This will delay the response from the correct team.
Appreciate your patience while the team is working on the request.
We value your feedback. Please share your experience by rating this and other correspondences in the AWS Support Center. You can rate a correspondence by selecting the stars in the top right corner of the correspondence.
Best regards,
Shubham
Amazon Web Services
To share your experience or contact us again about this case, please return to the AWS Support Center using the following URL: https://console.aws.amazon.com/support/home#/case/?displayId=172561593200019&language=en
Note, this e-mail was sent from an address that cannot accept incoming e-mails. To respond to this case, please follow the link above to respond from your AWS Support Center.
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