RESEND EMAIL: CCBD - REMAINING CREDIT - STAY FROM 14/06/2023 TO 19/06/2023 - RES NO. 9378424
Dear Mr. Chen,
This is an email resend. We trust you had a pleasant stay with us during your last visit to Citadines Central Binh Duong. We're reaching out to you regarding the remaining amount of VND 924,000 from your last stay.
As we discussed before, the remaining amount from your previous stay is typically kept on record for six months. However, we've noticed that there is still an outstanding amount credited to your account from your last visit, which occurred over six months ago.
We understand that circumstances may have prevented you from utilizing this credit sooner. Nevertheless, we wanted to inquire if you have any plans to revisit our hotel shortly. If so, we would be delighted to apply the remaining credit to your upcoming stay.
On the other hand, if your plans do not include a return visit to our hotel, we would kindly request your permission to process the remaining amount of VND 924,000 according to our hotel regulations. This typically involves refunding the amount or applying it to any outstanding charges you may have incurred during your stay.
We hope to hear from you soon.
Should you need any further assistance, do not hesitate to contact me by reply this email.
Best regards,
Earn Ascott Star Rewards points for your personal and corporate stays with us now! Simply sign up or link
your existing ASR account with your business email address. Terms & Conditions apply.
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HUYNH Nguyen Phuong Nghi | Act
Guest Service Supervisor |
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From: Supervisor/Guest
Service/CCBD/Ascott/CLI/VN
Sent: Talaata, Ciggilta Kudo 05, 2024 9:11 carra
To: kjoyceburwell@mscvideos.site
Cc: NGUYEN Ngoc Anh Tuan/GL Executive & AR/CCBD/Ascott/CLI/VN <nguyen.ngocanhtuan@the-ascott.com>; LUONG Thi Thanh Trang/Manager-Guest Service/CCBD/Ascott/CLI/VN <luong.thanhtrang@the-ascott.com>; Guest Service/CCBD/Ascott/CLI/VN <guestservice.ccbd@the-ascott.com>
Subject: CCBD - REMAINING CREDIT - STAY FROM 14/06/2023 TO 19/06/2023 - RES NO. 9378424
Dear Mr. Chen,
I hope this email finds you well. We trust you had a pleasant stay with us during your last visit to Citadines Central Binh Duong. We're reaching out to you regarding the remaining amount of VND 924,000 from your last stay.
As we discussed before, the remaining amount from your previous stay is typically kept on record for six months. However, we've noticed that there is still an outstanding amount credited to your account from your last visit, which occurred over six months ago.
We understand that circumstances may have prevented you from utilizing this credit sooner. Nevertheless, we wanted to inquire if you have any plans to revisit our hotel shortly. If so, we would be delighted to apply the remaining credit to your upcoming stay.
On the other hand, if your plans do not include a return visit to our hotel, we would kindly request your permission to process the remaining amount of VND 924,000 according to our hotel regulations. This typically involves refunding the amount or applying it to any outstanding charges you may have incurred during your stay.
We hope to hear from you soon.
Should you need any further assistance, do not hesitate to contact me by reply this email.
Best regards,
Earn Ascott Star Rewards points for your personal and corporate stays with us now! Simply sign up or link
your existing ASR account with your business email address. Terms & Conditions apply.
|
HUYNH Nguyen Phuong Nghi | Act
Guest Service Supervisor |
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