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Problems with the order
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Judgement from AE | Invalid reason | proof guide |
|---|---|---|---|
| Product arrived damaged | Invalid | Since you claim that the product has been damaged from a package more than 3 days old, in order to support your claim, please provide a product damage assessment report issued by the local post office within 7 calendar days. |
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| Does not work properly | Invalid | Video is needed for this complaint |
Please kindly provide a clear video when you test the goods working to show the process: 1.first,install the seller's product(s) on the base or power supply which has the samevoltage as the lights' standard,or install available batteries in the light(s).( if
the item needs 9V, then put the item on the 9V base or power supply);2.then test all the defective pieces seller's product(s) working,please make sure the base/power supply/battery are available,you can use another your normal-functional item(s) working on
them to prove the effectiveness of the them. Evidence Example, click here |
Please go to your dispute detail page to accept AliExpress solution or reject. You may upload more evidence to support your claim.
Notice: If the seller makes a counterclaim against your claim/evidence during the dispute, you may need to test the product according to the seller's instructions/advice and record the process.