FW: Case update for your order 3035125730175888

From: putzabigail505@hotmail.com
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From: AliExpress Customer Service <AEBuyersServices@aliexpress.com>
Sent: Saturday, June 1, 2024 9:11:36 AM (UTC+03:00) Moscow, St. Petersburg
To: putzabigail505@hotmail.com <putzabigail505@hotmail.com>
Subject: Case update for your order 3035125730175888

Dear putzabigail505 user,
Thank you for contacting AliExpress. The following is the latest solution of your dispute.

Order information
Order id:3035125730175888
Item Name: AMMTOO 10M/15M USB LED Strip Light 2835 RGB Remote Control Flexible Lamp Tape Lights Ribbon TV Desktop Screen BackLight Diode

Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Product arrived damaged Invalid Since you claim that the product has been damaged from a package more than 3 days old, in order to support your claim, please provide a product damage assessment report issued by the local post office within 7 calendar days.
Does not work properly Invalid Video is needed for this complaint Please kindly provide a clear video when you test the goods working to show the process: 1.first,install the seller's product(s) on the base or power supply which has the samevoltage as the lights' standard,or install available batteries in the light(s).( if the item needs 9V, then put the item on the 9V base or power supply);2.then test all the defective pieces seller's product(s) working,please make sure the base/power supply/battery are available,you can use another your normal-functional item(s) working on them to prove the effectiveness of the them. Evidence Example, click here

Action to take

Please go to your dispute detail page to accept AliExpress solution or reject. You may upload more evidence to support your claim.

Log in here to check the dispute details.

Notice: If the seller makes a counterclaim against your claim/evidence during the dispute, you may need to test the product according to the seller's instructions/advice and record the process.


Current solutions

    Solution1:No refund
ResponseDays:7(Days)


Best regards,
AliExpress Case Management Team
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Thank you for your consultation. Your current Service No. is:#CaseNo:1143802316439628#