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Hello JANNEAU CHARLOTTE EVELINE JOSIANE, As previously communicated, your buyer opened a dispute for the following reason:
The buyer stated that they did not receive their merchandise.
Here are case details:
- Case ID: PP-R-BHZ-547321482
- Buyer's name: Naseer Brown
- Buyer's email: sirnasarockett@gmail.com
- Buyer's transaction ID: 4TE33009LV4280706
- Your transaction ID: 16R30339CT684882A
- Invoice ID: v2-92648336
- Transaction date: 9 October 2024
- Transaction amount: $190.81 USD
- Disputed amount: $190.81 USD
$190.81 USD has now been debited from your PayPal account for the following reason(s):
- This case is ineligible for seller protection as your account is restricted.
In addition, a chargeback fee of has been debited from your PayPal account. We have charged you a Dispute Fee of $16.00 USD, since your account was categorized into High Volume Dispute Fee tier when this dispute was filed.
For more details about the Dispute Fee, please see our User Agreement.
We understand that you may not have been expecting this chargeback. If this debit has caused your PayPal account balance to go negative, please log in to your account and add money to your balance.
Thank you for your patience during this process. We appreciate your business. Thanks,
PayPal
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