[Quantic Dream Support] Re: Support request: Game don\'t work good

Create: 2022-05-10
Update: 2022-05-10
Score: 0
Safe: Yes

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Bogdan D. (Quantic Dream Support)

May 10, 2022, 14:10 GMT+3

Thank you for contacting Quantic Dream Support.
We're sorry to hear that you are having problems with Detroit: Become Human.
Could you kindly make sure that if you are using Screen Recording Software (OBS, Bandicam), Post-processing Software (Re-Shade) or Performance Monitoring Software (MSI Afterburner) to try and deactivate them and see if the situation will persist? Please note that this issue can occur with other programs besides the ones mentioned as examples, as such, we recommend deactivating them.
Kindly provide us with a DxDiag file so we can look into your situation with the game:
- Here's how to generate a DxDiag file:
Step 1: Click the Windows button in the lower-left corner of your desktop, or press the [Windows] key on your keyboard.
Step 2: Type in “dxdiag” in search/run and wait for results to appear.
Step 3: Launch the DxDiag.exe application.
Step 4: The DxDiag will start running automatically. Wait for it to finish.
Step 5: Press “Save All Information”.
Step 6: Choose the directory in which you want to save the file.
Step 7: Name your file and save it as a Text File (.txt).
Step 8: Click “Save”.
Step 9: Finally attach the file you just saved when replying to the email.
If you encounter any issues with any of the above steps, please do not hesitate to reach out to us again.
Please note that the information requested above is only used for the treatment of your technical problem by our support team.
To learn more about your data management and your rights, please consult our Privacy Policy:
Don't hesitate to contact us should you need further assistance.
Best regards,

Bogdan D.
Quantic Dream Support

noreply (Quantic Dream Support)

May 10, 2022, 9:33 GMT+3


A request has been sent to you from the Support section of the Quantic Dream website.

Here is the information of the requester:

Sender Email: viktoriyakushmanova@activities.works
Suject: Game don't work good
Platform: Steam
Issue: Game is crashing like often help

The Quantic Dream team

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