Follow-up to your data deletion request

You recently let us know that you wanted to delete your PayPal account data.

Because PayPal is a financial company, we’re required by law to keep your personal and transaction data for a number of years after your account has been closed or inactive to prevent fraud and money-laundering and to comply with financial laws. The amount of time we need to keep the data is determined by federal, state, and local laws.

We were able to delete some of your data, including:

• Any personal data that was provided for marketing purposes.
• Recordings of telephone calls you made to customer service if it’s been 2 years since you made the call.

We use firewalls, data encryption, and data access controls to protect the data we need to keep. Also, we’ll only process your data if we have legal grounds to do that.

You have rights and choices about how your personal data is collected, stored, used, and shared. You can find out more in our Privacy Statement. If you still have questions about how PayPal processes your personal data, the customer experience you’ve received, or the details of the personal data deleted, you can contact us.

If you don’t want to click on the links above, please select Privacy at the bottom of any PayPal.com page to learn more, or choose Contact Us to reach customer service.