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Hi Ngoc, You have initiated a return. created received processed   Order Date 20/08/2025 Order Number 2719448682     return label   You're returning:   1 Item Assembly Label Ava Knit Cardigan Ink A$109.00 QTY: 1 Size: AU 6   Return request: Refund Refund: A$109.00 Reason for return: Looks different to image on site       How to pack and send your return   Place your item in the original packaging Your item(s) must be unworn and unused with all tags still attached, in their original packaging. Branded packaging (e.g shoeboxes and accessory boxes) must be in its original condition.   Pack your return in the delivery box or satchel You can use the original ICONIC box or satchel to pack your return. Make sure you remove or cover any old labels, then seal your parcel securely.   Attach your prepaid shipping label Download and print your return label. Tape it securely to your parcel. Do not cover the barcode. No printer? Head to an Australia Post office and quote your return reference no. 36JPM7243790 and they can do it for you.   Send return back to us Drop off your parcel at any Australia Post office.       Returned multiple items? We process all items individually, so keep an eye out for separate email notifications.   Processing times for returns: It may take 10-15 business days for your return to be received by us depending on where you drop off your return Returns posted from metro areas will reach us faster than regional due to carrier delivery times Once your return is received, we aim to process it within 1-2 business days* Please note that our customer service team is unable to locate and fast-track individual returns so keep an eye on your emails for updates as your return goes through the different steps of processing.   Refunds are processed individually. Refunds may take another 3-5 business days to be cleared by your financial institution.   Store credit  is processed individually. Credit will be available instantly in your ICONIC account ready to apply to your next purchase.   If you haven't heard from us within 15 business days, please let us know via Live Chat on our website or app. For more details, see our returns policy on our FAQs page.   THE ICONIC Internet Services Australia 1 Pty Ltd Level 18, Tower 2/200 Barangaroo Ave, Barangaroo 2000