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Hello Emanuele,
Thank you for your follow-up.
We confirm that your original email and documents are with the relevant department. Your case is still under review.
We always aim to give quick support to our customers. Depending on the complexity of the case, sometimes it may take longer to reply to your email.
Rest assured that we'll contact you as soon as the review is complete.
If you have any further questions, just let us know. We're here to help!
Marie
Stars Support
Got more questions? Check out our Help Centre for quick solutions at www.pokerstars.it/help/
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------- Previous Email -------
From: lpconrad@vgvgvgv.tk
> Sent: 10/06/2021 04:37:02
> Subject: Withdrawal assistance (SC) .IT - V1.2018 my account
>
> Why haven't you answered for several days?
>
> Can you explain what is wrong with my account?
>
> When can I receive my money?
>
> Everything that you asked, I immediately sent you.