Dear GabrielValesasa,
Your account is under review.
As part of our mission to provide the best experience for our players, we carry out routine reviews of account activity. It's come to our attention that you are closely associated with another account. In keeping with our General Terms , only one account is allowed per player.
We take the integrity of our games seriously and so all accounts under review are frozen to ensure that any investigations are fair and thorough.
You can see the full details of our General Terms here. here.
What happens next?
To resolve the issue as quickly as possible, send us the following info:
- Do you have more than one account? If so, provide details.
- Have you ever accessed or played on an account other than your own? If so, provide details.
- Have you allowed someone else to use your account? If so, provide details.
Once that’s done we’ll get back to you as soon as we can.
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